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Return & Refund Policy

At Jorrol, we are committed to providing a smooth and trustworthy shopping experience. You may return or exchange eligible items within 30 days of receipt.


Eligibility for Returns

✔ Items must be unused, in original condition and packaging, and include all accessories, manuals, and promotional materials.
✔ Returns are accepted for:

  • Defective or damaged products
  • Non-defective items returned in original condition
    ❌ We do not accept returns for:
  • Used, altered, or misused items
  • Custom or special order items (unless defective or damaged)
  • Items marked as Final Sale

How to Return a Product

1️⃣ Contact Us: Email [email protected] within 30 days of receiving your item to request a return.
2️⃣ Authorization: We’ll send you a return authorization number and instructions.
3️⃣ Pack the Item: Use the original packaging and include all items.
4️⃣ Ship It: Customers are responsible for the return shipping label (unless the item is defective). Clearly write the return authorization number on the package.
5️⃣ Inspection & Approval: Once received, our team will inspect the item before issuing a refund or exchange.


Refunds

✔ Refunds are issued to your original payment method within 10 business days after inspection.
✔ Shipping fees are non-refundable, except for defective or damaged items.
❌ No refunds will be issued for returned products that do not meet the return conditions.


Exchanges

✔ Exchanges are accepted for both defective and non-defective items.
1️⃣ Contact [email protected] to request an exchange.
2️⃣ Return the original item for inspection (customer covers shipping).
3️⃣ If approved, we will ship a replacement. If the item is unavailable, a refund will be issued.


Defective or Damaged Items

✔ Contact [email protected] within 30 days of receipt.
✔ Include photos showing the damage or defect.
✔ You can request either a refund or replacement. Return shipping is covered by us for defective items.


Order Cancellations

✔ To cancel an order, email [email protected] as soon as possible.
✔ If the order has already shipped, it cannot be canceled — you may still return it under our return policy.


📌 Note: Customers are responsible for return shipping labels for non-defective items.