At Jorrol, we aim to provide a smooth and trustworthy shopping experience. If you are not completely satisfied with your purchase, eligible items may be returned or exchanged within 30 days of receipt.
Eligibility for Returns
To qualify for a return, items must:
- Be unused, in original condition, and in the original packaging
- Include all accessories, manuals, and any promotional materials received with the item
We accept returns for:
- Defective or damaged products
- Non-defective items returned in original condition
We do not accept returns for:
- Used, altered, or misused items
- Custom or special-order items (unless defective or damaged)
- Items marked as “Final Sale”
How to Return a Product
- Contact Us: Email [email protected] within 30 days of receiving your item to request a return.
- Authorization: You will receive a return authorization number and instructions.
- Package the Item: Use the original packaging and include all components.
- Ship the Return: Customers are responsible for return shipping costs unless the item is defective. Write the return authorization number clearly on the package.
- Inspection and Approval: After we receive the returned item, our team will inspect it. If approved, a refund or exchange will be processed.
Refunds
- Refunds will be issued to the original payment method within 10 business days of return approval.
- Shipping fees are non-refundable, except for defective or damaged items.
- Items that do not meet return conditions will not be refunded.
Exchanges
- Exchanges are accepted for both defective and non-defective items.
- To request an exchange, email [email protected].
- The original item must be returned for inspection. Customers are responsible for return shipping unless the item is defective.
- If the requested item is unavailable, a refund will be issued.
Defective or Damaged Items
- Contact us at [email protected] within 30 days of receiving the product.
- Please include clear photos showing the defect or damage.
- You may request either a refund or a replacement.
- Return shipping for defective items is covered by us.
Order Cancellations
- To cancel an order, email [email protected] as soon as possible.
- Orders that have already processded or shipped cannot be canceled but may still be returned according to this policy.
Important Notes
- Customers are responsible for return shipping costs for non-defective items.
- We recommend using a trackable shipping method for all returns.