At Jorrol, we strive to ensure a secure and transparent shopping experience. These billing terms outline our accepted payment methods, shipping policies, return procedures, and related conditions.
1. Accepted Payment Methods
We currently accept:
- Visa
- MasterCard
- American Express
- JCB
- Discover
- Diner’s Club
- PayPal
Not accepted: cash on delivery (COD), checks, money orders, wire transfers, or cryptocurrencies such as Bitcoin.
2. Payment Information
- The billing information you provide must match the records of your payment provider.
- Incorrect or mismatched details may delay or cancel your order.
3. Order Processing & Charges
- Orders are processed within 2–3 business days after payment is confirmed.
- The total cost includes the product price, applicable taxes, and shipping fees.
4. Shipping
- Domestic (U.S.): $4.95 flat fee, estimated delivery in 5–7 business days.
- International: $10.95 flat fee, estimated delivery in 10–20 business days.
- Shipping timeframes may vary based on location and selected shipping method.
- See our Shipping Policy for more details.
5. Returns & Refunds
- Returns are accepted for defective or damaged items within 30 days of receipt.
- Returns are permitted for non-defective items, but the customer is responsible for return shipping costs.
- Contact [email protected] for return instructions.
- Please refer to our Return & Refund Policy for full guidelines.
6. Order Cancellation
- Orders can be canceled within 24 hours of placement by contacting [email protected].
- Orders that have been shipped cannot be cancelled but customers can return the item according to Return & Refund Policy.
7. Warranty
- All products sold by Jorrol include a warranty. Warranty terms are provided in each product description.
- To make a warranty claim, contact [email protected].
8. Fraud Prevention
- For security reasons, we may request additional verification such as government-issued ID or phone confirmation.
- Jorrol reserves the right to cancel any order suspected of fraudulent activity.
9. Policy Updates
- These billing terms may be updated as needed. All changes will be reflected on this page.
Need Help?
📧 Email us at [email protected] for any billing-related questions.