At Jorrol, we are committed to providing a secure and transparent checkout experience. The following billing terms outline the payment methods we accept, order processing policies, return procedures, and more.
1. Accepted Payment Methods
We accept the following payment options:
- Visa
- MasterCard
- American Express
- Discover
- JCB
- Diner’s Club
- PayPal
❌ Not accepted: Cash on Delivery (COD), checks, money orders, wire transfers, or cryptocurrencies (e.g., Bitcoin).
2. Payment Information
- Billing details must match those on file with your payment provider.
- Incorrect or incomplete information may delay order processing or result in cancellation.
- All transactions are processed in USD.
3. Order Processing & Charges
- Orders are processed within 2–3 business days once payment is confirmed.
- The final charge includes the product cost, sales tax (if applicable), and a domestic shipping fee.
- You will receive a confirmation email after your order is placed.
4. Shipping Policy
- Domestic U.S. Shipping Only: Flat rate of $4.95
- Estimated delivery: 3–7 business days
- Shipping times may vary based on location and order volume.
Note: We do not offer international shipping at this time.
For details, please refer to our full Shipping Policy.
5. Returns & Refunds
- Returns accepted within 30 days of receipt.
- Defective or damaged items: Full refund or replacement, including return shipping.
- Non-defective returns: Customer is responsible for return shipping costs.
- Items must be unused and in original packaging.
For full details, see our Return & Refund Policy.
6. Order Cancellation
- Orders can be cancelled within 24 hours of placement by emailing [email protected].
- After 24 hours or if the order is processed or shipped, it can no longer be cancelled but may be returned per our Return & Refund Policy.
7. Warranty Information
- Some products include limited warranties as described on the product page.
- To make a warranty claim, contact us at [email protected] with your order number and issue details.
8. Fraud Protection
- For security, we may request identity verification (e.g., government-issued ID or phone confirmation).
- Orders flagged for suspicious activity may be delayed or cancelled at our discretion.
9. Updates to Billing Terms
These terms may be updated periodically. All changes will be posted on this page with the latest revision date.
Need Help?
Email: [email protected]
We’re here to assist with any billing or payment questions.