1. Orders
Q: How do I place an order?
A: Simply browse our website, add items to your cart, and proceed to checkout. You will receive an order confirmation email once your order is placed.
Q: Can I cancel or change my order?
A: Orders can be canceled before they are processed or shipped. Once shipped, you may return items under our Return & Refund Policy.
2. Payment & Billing
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are made in U.S. dollars.
Q: Will I receive an invoice?
A: Yes, an invoice will be included in your order shipment and sent by email.
3. Shipping
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide, except where prohibited by law.
Q: How long does delivery take?
A: U.S. orders arrive in 4–7 business days. International orders take 10–20 business days after processing.
Q: How can I track my order?
A: Once your order ships, you will receive a tracking number by email.
4. Returns & Refunds
Q: What is your return policy?
A: You may return or exchange eligible items within 30 days of receipt. Items must be unused, in original condition, and include all packaging.
Q: Who pays for return shipping?
A: Customers pay for return shipping on non-defective items. We cover shipping costs for defective or damaged items.
Q: When will I get my refund?
A: Refunds are issued within 5–7 business days after the return is approved.
5. Products
Q: Are product colors accurate?
A: We make every effort to display colors as accurately as possible. However, actual colors may vary depending on your screen.
Q: Do you offer gift wrapping or special packaging?
A: At this time, we do not offer gift wrapping. Standard packaging is included with every order.
6. Account & Privacy
Q: Do I need an account to place an order?
A: No, you can check out as a guest. Creating an account allows you to track orders and save your details for faster checkout.
Q: How is my personal information protected?
A: We use SSL encryption and secure third-party payment processors. Your personal information is handled according to our Privacy Policy.
7. Contact Us
If your question is not listed here, please contact us:
Working Hours: 7:00 AM – 5:00 PM (Monday – Saturday)
Email: [email protected]
Phone: (+1) 863-766-8146
Address: 124 Pendant, Irvine, CA 92620, United States