Ordering
1. How do I place an order?
Select your items and add them to your cart. At checkout, enter your shipping and payment information. Your order will be processed once payment is confirmed.
2. Can I change or cancel my order?
Contact us at [email protected] as soon as possible. If your order hasn’t been processed yet, we’ll do our best to accommodate the request.
Shipping
1. How long does shipping take?
- USA: 5–7 business days
- International: 10–20 business days
Processing time: 2–3 business days.
2. What are the shipping costs?
- USA: $4.95 flat rate
- International: $10.95 flat rate
3. What if my order is lost or damaged?
Contact us at [email protected]. We’ll work with the shipping carrier to resolve the issue.
Returns & Refunds
1. What is your return policy?
Returns are accepted within 30 days of receipt for refunds or exchanges. Items must be unused and in original condition. See our Return & Refund Policy for details.
2. How do I return an item?
Email [email protected] to request a return. We’ll provide instructions and a return authorization number.
3. When will I receive my refund?
Refunds are typically issued within 10 business days after we receive and inspect the returned item.
Cancellations
1. Can I cancel my order?
Yes, if the order hasn’t been processed or shipped. Contact us at [email protected] right away.
2. Can I cancel a custom order?
Custom or personalized items may not be cancellable. Please email [email protected] to check your options.
Payments
1. What payment methods do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner’s Club, Discover, and PayPal.
2. Is it safe to use my credit card?
Yes. We use SSL encryption and secure payment gateways to protect your information.
If you have further questions, feel free to contact us at [email protected] — we’re here to help!