At Jorrol, we strive to provide a seamless shopping experience for our customers. We understand that circumstances may change, and you might need to cancel your order. Our cancellation policy is designed to ensure transparency and simplicity, in compliance with Google Merchant Center policies. Below are the details of our cancellation policy:
Eligibility for Cancellation
- Orders can only be canceled before they have been processed and shipped.
- Custom or special-order items are non-cancellable, as these are specifically made to your specifications and cannot be modified or canceled once the order has been placed.
How to Cancel Your Order
- To cancel an order, please contact our customer service team at [email protected] as soon as possible.
- Once contacted, our team will verify the status of your order and guide you through the cancellation process if your order is eligible for cancellation.
Refund Policy for Cancellations
- If your cancellation is approved, the refund will be issued to the original payment method used during the purchase.
- Refunds will be processed within 10 business days after the cancellation is confirmed.
- Shipping costs will also be refunded if the order is canceled before shipment.
Non-Refundable Items
- Items marked as final sale are not eligible for cancellation or refunds.
Incorrect or Missing Items
- If you receive the wrong item or if an item is missing from your order, please contact us at [email protected] within 5 business days of receiving your order.
- Our team will ensure that the correct item is shipped or that the missing item is added to a future order, based on your preference.
Contact Us
For any questions or concerns about this cancellation policy or your order, please reach out to our customer service team at [email protected]. We are here to assist you and ensure you have a positive shopping experience at Jorrol.