At Jorrol, we are committed to providing a seamless shopping experience and ensuring customer satisfaction. Please note that we only accept returns for defective or damaged products. Exchanges are not accepted.
Eligibility for Returns
- Returns are only accepted for products that are defective or damaged upon delivery.
- Products must be returned in their original condition and packaging, including all accessories, manuals, and promotional items received with the order.
- Custom or special order items are non-returnable unless they arrive defective or damaged.
- Items that are used, altered, or damaged due to misuse are not eligible for return.
Return Process
- Contact Us: Email our customer service team at [email protected] within 7 days of receiving the product to initiate a return request.
- Authorization: Our team will provide a return authorization number and detailed return instructions.
- Packaging: Securely pack the product in its original packaging, including all accompanying items.
- Shipping: Write the return authorization number on the outside of the package and ship the product back to us.
- Inspection: Upon receiving the returned item, our quality control team will inspect it to ensure it qualifies for a return.
- Refund: If the product meets the conditions for return, we will process your refund.
Refund Process
- Refunds will be issued to the original payment method used for the purchase.
- Refunds will be processed within 10 business days of receiving the returned product.
- Shipping costs are non-refundable, except in cases where the product is defective or damaged.
Defective or Damaged Products
- If you receive a defective or damaged product, please contact us at [email protected] immediately.
- We will provide a return authorization number and arrange for the product to be picked up free of charge.
- You may choose between a replacement (if available) or a full refund.
Order Cancellations
- To cancel an order, contact us at [email protected] as soon as possible.
- If the order has already been shipped, it cannot be canceled. Instead, you may initiate a return for defective or damaged products only.
Final Sale Items
- Items marked as final sale are not eligible for return or exchange.
At Jorrol, we value your trust and strive to provide a smooth and transparent shopping experience. For further assistance or inquiries about this policy, please contact our customer service team at [email protected].